Privacy Policy

Last Updated: 16 August 2026

At Orddu Ltd ("Orddu", "we", "our", or "us"), we are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you have over your personal data when you use the Orddu mobile application, website and related services (collectively, the "Service").

By using Orddu, you acknowledge that you have read this Privacy Policy.

1. Who We Are

Orddu is operated by:

Orddu Ltd
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom

Email: contact@orddu.co.uk

Orddu Ltd is the data controller responsible for the personal information collected through the Service.

2. Information We Collect

Depending on how you use Orddu, we may collect the following information.

Account Information

When you create an account, we may collect:

• Name (if provided)

• Email address

• Login credentials (stored securely)

• Profile information

• Subscription status

Home Management Information

To provide Orddu's features, you may choose to store information including:

• Household cleaning and chore schedules

• Home maintenance records

• Project plans

• Property information

• Mortgage information entered by you

• Energy usage readings entered by you

• Warranty information

• Insurance information

• Receipts and invoices

• Uploaded documents

• Photographs

• Household notes

• Reminder information

• Calendar information

• Other information you choose to add to your account

You remain in control of the information you upload.

Usage Information

We automatically collect certain technical information including:

• IP address

• Device type

• Operating system

• Browser type

• Device identifiers

• App version

• Pages or screens viewed

• Crash reports

• Diagnostic information

This helps us improve the Service and resolve technical issues.

3. Information We Receive Automatically

When you use the Service we may automatically collect information about how the app and website are used.

This includes analytics, device information, performance information and security-related information to help improve reliability and user experience.

4. Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

• remember user preferences;

• maintain secure login sessions;

• improve website performance;

• analyse website usage;

• measure the effectiveness of our services.

You can control cookies through your browser settings. Some cookies are essential for the website to function correctly.

5. How We Use Your Information

We use your information to:

• create and manage your account;

• provide the features of the Service;

• securely store your information;

• provide reminders and notifications;

• manage subscriptions;

• process payments through Apple or Google;

• improve the performance of the Service;

• investigate technical issues;

• protect the security of user accounts;

• communicate with you regarding your account;

• respond to support requests;

• comply with legal obligations.

We will only use your information where we have a lawful basis to do so.

6. Our Legal Basis for Processing

Where UK GDPR applies, we process personal data under one or more of the following legal bases:

• Performance of a contract with you.

• Compliance with legal obligations.

• Your consent (where required).

• Our legitimate interests, provided those interests are not overridden by your rights and freedoms.

7. Third-Party Service Providers

We use trusted third-party providers to operate Orddu.

Depending on the features you use, these may include providers that assist with:

• cloud hosting and secure storage;

• user authentication;

• subscription management;

• push notifications;

• property valuation services;

• analytics;

• customer support;

• payment processing through Apple App Store and Google Play.

These providers only receive information necessary to perform services on our behalf and are required to protect it appropriately.

8. Payments

Orddu does not collect or store your payment card details.

Subscriptions purchased through the Apple App Store or Google Play are processed by Apple or Google respectively, in accordance with their own privacy policies and payment terms.

9. Device Permissions

Depending on how you use Orddu, we may request permission to access features on your device.

Examples include:

• Camera – to photograph receipts, warranties or other home documents.

• Photos – to upload images and documents.

• Notifications – to send reminders, maintenance alerts and other notifications you choose to receive.

• Calendar – if you choose to integrate Orddu with your device calendar (where/when available).

You can manage these permissions through your device settings.

10. Sharing Your Information

We do not sell your personal information.

We may share information:

• with trusted service providers;

• where required by law;

• to protect our legal rights;

• during a business sale, merger or acquisition;

• with your consent.

11. International Transfers

Some of our service providers may process data outside the United Kingdom.

Where this occurs, we take appropriate safeguards to ensure your personal information remains protected in accordance with applicable data protection laws.

12. How Long We Keep Information

We retain personal information only for as long as necessary to provide the Service and comply with legal obligations.

Generally:

• Account information is retained while your account remains active.

• Information you upload remains available until you delete it or close your account.

• Certain information may be retained where required for legal, tax, fraud prevention or security purposes.

13. Deleting Your Information

You can update or delete much of your information directly within the app.

You may also request deletion of your account and associated personal information by contacting us or, where available, using the in-app account deletion feature. Click here for more details on how to delete your account in the app.

Some information may be retained where we are legally required to do so.

14. Security

We use appropriate technical and organisational measures designed to protect your information from unauthorised access, disclosure, alteration or destruction.

While we work hard to protect your information, no internet-based service can guarantee absolute security.

15. Children's Privacy

Orddu is not designed for children under the age of 13, and we do not knowingly collect personal information from children under 13.

If we become aware that such information has been collected, we will take reasonable steps to delete it.

16. Your Rights

Depending on your location and applicable law, you may have rights to:

• access your personal information;

• correct inaccurate information;

• request deletion of your information;

• restrict certain processing;

• object to certain processing;

• receive a copy of your information;

• withdraw consent where processing is based on consent;

• lodge a complaint with your local data protection authority.

17. Links to Other Websites

Our Service may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites and encourage you to review their privacy policies.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Where changes are significant, we will provide appropriate notice through the Service or by other suitable means.

The latest version will always be available on this page.

19. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Orddu Ltd

Email: contact@orddu.co.uk

© 2026 Orddu Ltd. All rights reserved.